Follow these steps to reset your password:

  1. Go to the USU Credit Union home page at www.usucu.org.
  2. Look for the sign in box on the home page and click on the “Need help signing in?” link.
  3. Click on the “Forgot your password?” link.
  4. Enter your account number, the last 4 digits of your social security number, your birthday, and your username.

    Tip: If there is more than one person on the account, you must enter the last four digits of social security number and birthday of the primary account holder. The primary account holder is the person whose name is listed on the statement.

    Tip: If you forgot your username, here are instructions to help you retrieve it.
  5. Press the “Start” button.
  6. A 6-digit passcode will be sent to the email address listed on your account. Enter the passcode into the box provided.

    Tip: If the email address on your account is not correct, you’ll need to contact our Member Support Center at 801-621-4550 or toll-free at 1-800-283-4550 during regular support hours for assistance.

    Tip: If you don’t receive the passcode in a minute or two, check the spam folder in your email service to make sure the email wasn’t sent there inadvertently.
  7. Press the “Next” button.
  8. Choose a new password and enter it in the “password” field. You will be required to enter your password every time you sign in. So choose a password that you will remember. Your password must also follow certain requirements. To see what those requirements are, click on the “show password rules” link.
  9. Enter the password again in the “Confirm password” field.
  10. Press the “Next” button.
  11. Your password reset is complete. You can now sign in with your new password.